This policy is designed to benefit all by ensuring appointments are being attended, and if someone is unable to attend their appointment that there is enough notice to call other patients who have been seeking treatment but hadn’t been able to book an appointment. You are free to cancel or reschedule your appointment online or by contacting us. We require 24 hours notice to cancel your appointment without a late cancellation fee. This allows us enough time to reach out to other patients who have been seeking treatment but have been unable to book an appointment. If you need cancel or reschedule your appointment, please do so online or contact us 24 hours in advance to avoid a 50% late cancellation charge. If you do not show up for your appointment and we haven't heard from you via email, text or call within the 24 hour period, a 100% appointment charge will apply. Please note: any late charges will be processed through your credit card on file and can't be covered by insurance. We'll notify you before we process anything. We appreciate your understanding and thank you for helping us stay on schedule!

You can book, change, or cancel appointments using our online booking system or by calling us. If it's your first time calling to book, we'll ask a few questions to set up your profile and then schedule your appointment. You're also welcome to book in person after your session.

Having credit cards on file ensures convenient and seamless payments for our clients, simplifying the transaction process. Additionally, it provides a safeguard in cases of no-shows or late cancellations, allowing us to bill without inconvenience and ensuring fair compensation for our practitioners' time.

Prior to your initial visit, we kindly ask that you complete all necessary forms. This enables your practitioner to review your intake beforehand, familiarizing themselves with your history to ensure the highest quality of care during your session. Additionally, completing the necessary paperwork includes the billing process for extended benefits, ensuring a seamless experience for you. If you are having technical issues or need assistance of any kind, please call/text us and we will be happy to help you complete the process.

Digital receipts are easier for customers to store, access, and track compared to paper receipts. They can be easily searched, archived, and retrieved whenever needed. Plus, we like to minimize our environmental footprint.

For active therapy sessions, please wear something suitable and comfortable to move around in. Indoor athletic shoes or socks are also preferred to help keep our clinic clean.

Your initial assessment and treatment will last approximately 60 minutes. Follow up visits range anywhere from 45 to 60 minutes in length depending on a variety of factors and preferences, unless otherwise discussed with your practitioner.

Unfortunately, we cannot guarantee that your insurance will be successfully billed for every appointment. There may be unforeseen errors or limitations with individual insurance plans and online billing portals that are completely out of our control. We will do our best to submit all eligible insurance plans. In the event your plan is rejected or unsuccessfully submitted, please be prepared to pay for the full amount of your appointment. Inability to pay for your session can result in the cancellation and rescheduling of the appointment.

Yes, we direct bill to most major extended health providers including Pacific Blue Cross, Sun Life, Canada Life, Manulife, Greenshield, etc. If you’d like to confirm whether your specific provider is included, feel free to reach out to us.

We direct bill our Registered Kinesiology services to ICBC and WorkSafe BC. Unfortunately, we do not direct bill our RMT services to ICBC or Work safe BC at this time. Patients who have active ICBC claims may still seek treatment at MVMNT, but will have to pay in full and self-submit their receipts to ICBC.