Question 1

What is your cancellation policy?

Accepted Answer

This policy is designed to benefit all by ensuring appointments are being  attended, and if someone is unable to attend their appointment that there is  enough notice to call other patients who have been seeking treatment but hadn’t  been able to book an appointment.

You are free to cancel or reschedule your appointment online or by contacting us. We require 24 hours notice to cancel your appointment without a late cancellation fee. This allows us enough time to reach out to other patients who have been seeking treatment but have been unable to book an appointment.

If you need cancel or reschedule your appointment, please do so online or contact us 24 hours in advance to avoid a 50% late cancellation charge.

If you do not show up for your appointment and we haven't heard from you via email, text or call within the 24 hour period, a 100% appointment charge will apply.

Please note: any late charges will be processed through your credit card on file and can't be covered by insurance. We'll notify you before we process anything. We appreciate your understanding and thank you for helping us stay on schedule!

Question 2

How do I book an appointment?

Accepted Answer

You can book, change, or cancel appointments using our online booking system  or by calling us. If it's your first time calling to book, we'll ask a few  questions to set up your profile and then schedule your appointment. You're also  welcome to book in person after your session.

Question 3

Why do you require credit cards on file?

Accepted Answer

Having credit cards on file ensures convenient and seamless payments for our  clients, simplifying the transaction process. Additionally, it provides a safeguard  in cases of no-shows or late cancellations, allowing us to bill without  inconvenience and ensuring fair compensation for our practitioners' time.

Question 4

Can I fill out my intake forms at the clinic?

Accepted Answer

Prior to your initial visit, we kindly ask that you complete all necessary forms.  This enables your practitioner to review your intake beforehand, familiarizing  themselves with your history to ensure the highest quality of care during your  session. Additionally, completing the necessary paperwork includes the billing  process for extended benefits, ensuring a seamless experience for you.

If you are having technical issues or need assistance of any kind, please call/text  us and we will be happy to help you complete the process.

Question 5

Why do you not provide printed receipts or forms?

Accepted Answer

Digital receipts are easier for customers to store, access, and track compared to  paper receipts. They can be easily searched, archived, and retrieved whenever  needed. Plus, we like to minimize our environmental footprint.

Question 6

What should I wear to my appointment?

Accepted Answer

For active therapy sessions, please  wear something suitable and comfortable to move around in. Indoor athletic  shoes or socks are also preferred to help keep our clinic clean.

Question 7

How long does a session last?

Accepted Answer

Your initial assessment and treatment will last  approximately 60 minutes. Follow up visits range anywhere from 45 to 60  minutes in length depending on a variety of factors and preferences, unless otherwise discussed with your practitioner.

Question 8

Why didn’t my insurance go through?

Accepted Answer

Unfortunately, we cannot guarantee that  your insurance will be successfully billed for every appointment. There may be  unforeseen errors or limitations with individual insurance plans and online billing  portals that are completely out of our control. We will do our best to submit all  eligible insurance plans. In the event your plan is rejected or unsuccessfully  submitted, please be prepared to pay for the full amount of your appointment.  Inability to pay for your session can result in the cancellation and rescheduling of  the appointment.

Question 9

Do you directly bill to insurance/extended health benefits?

Accepted Answer

Yes, we direct bill to most major extended health providers including Pacific Blue Cross, Sun Life,  Canada Life, Manulife, Greenshield, etc. If you’d like to confirm whether your specific provider is included, feel free to reach out to us.

Question 10

Do you directly bill to ICBC or WorkSafe BC?

Accepted Answer

We direct bill our Registered  Kinesiology services to ICBC and WorkSafe BC. Unfortunately, we do not direct  bill our RMT services to ICBC or Work safe BC at this time. Patients who have  active ICBC claims may still seek treatment at MVMNT, but will have to pay in full  and self-submit their receipts to ICBC.

Phone

604-542-6893, text or call

Location

5-22265 Dewdney Trunk Road, Maple Ridge, BC, V2X3H9

info@moverahealth.com

Email

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