We kindly ask for at least 24 hours’ notice for any appointment cancellations or rescheduling.  Your appointment time has been reserved specifically for you, and late cancellations often don’t leave enough time for us to fill that appointment with another patient seeking care.

Cancellations made within 24 hours of the appointment time, or missed appointments without communication, may be subject to the full cost of the appointment.  Please note that all cancellation fees are processed to the credit card on file and cannot be billed to insurance.  By booking an appointment, you are agreeing to this cancellation policy.

Appointments can be cancelled or rescheduled online through your Jane profile anytime before the 24-hour cancellation window. Within 24 hours of your appointment time, please contact us directly for any changes.

Thank you for respecting your therapist’s time and reserved appointment space.

As we operate without traditional reception, we rely heavily on self-booking through our online booking system. Appointments can be booked, changed, or cancelled online at any time, and texting us is often the fastest way to reach our team.

New patients booking online will be asked to create a profile, complete intake forms, and add a credit card on file before their appointment can be confirmed.

If you call to book, we’re happy to help create your profile and temporarily reserve an appointment time for you. Reserved appointments are held for up to 3 hours pending completion of your intake forms and credit card information. If forms are not completed within that timeframe, the appointment may be released to other patients seeking care.

Existing patients can log into their Jane profile anytime to book or reschedule appointments, join the waitlist, and access receipts.

Having credit cards on file ensures convenient and seamless payments for our clients, simplifying the transaction process. Additionally, it provides a safeguard in cases of no-shows or late cancellations, allowing us to bill without inconvenience and ensuring fair compensation for our practitioners' time.

Prior to your initial visit, we kindly ask that you complete all necessary forms. This enables your practitioner to review your intake beforehand, familiarizing themselves with your history to ensure the highest quality of care during your session. Additionally, completing the necessary paperwork includes the billing process for extended benefits, ensuring a seamless experience for you.

If you are having technical issues or need assistance of any kind, please call/text us and we will be happy to help you complete the process.

Digital receipts are easier for customers to store, access, and track compared to paper receipts. They can be easily searched, archived, and retrieved whenever needed. Plus, we like to minimize our environmental footprint.

For active therapy sessions, please wear something suitable and comfortable to move around in. Indoor athletic shoes or socks are also preferred to help keep our clinic clean.

Your initial assessment and treatment will last approximately 60 minutes. Follow up visits range anywhere from 45 to 60 minutes in length depending on a variety of factors and preferences, unless otherwise discussed with your practitioner.

Unfortunately, we cannot guarantee that your insurance will be successfully billed for every appointment. There may be unforeseen errors or limitations with individual insurance plans and online billing portals that are completely out of our control. We will do our best to submit all eligible insurance plans. In the event your plan is rejected or unsuccessfully submitted, please be prepared to pay for the full amount of your appointment. Inability to pay for your session can result in the cancellation and rescheduling of the appointment.

Yes, we direct bill to most major extended health providers including Pacific Blue Cross, Sun Life, Canada Life, Manulife, Greenshield, etc. If you’d like to confirm whether your specific provider is included, feel free to reach out to us.

Unfortunately, we do not direct bill RMT services to ICBC, Work safe BC or Medavie Blue Cross at this time. Patients who have active ICBC claims may still seek treatment at Movera, but will have to pay in full and self-submit their receipts to ICBC.